Technical Delivery Manager

18 hours ago

Austin, Texas, United States Q2 Software, Inc. Full time
About Q2 Software, Inc.

Q2 Software, Inc. is a leading provider of digital banking solutions, serving over 22 million end-users across 1,300 financial institutions and fintech clients. Our mission is to build strong, diverse communities by strengthening their financial institutions.

Job Summary

We are seeking a Technical Delivery Manager to join our Services Delivery team. This leader will be responsible for our Platform Technical Implementation Team organization, installing and configuring our Q2 Digital Banking Platform for new Financial Institution clients.

Key Responsibilities
  • Lead a team of engineers working on production and non-production environments for new Financial Institution customers.
  • Build and maintain strong and successful teams in an organizational culture of high accountability.
  • Collaborate with Director, Technical Delivery, and other leaders in Platform Ops to deliver customers on time, and with high quality.
  • Establish systematic procedures for periodic review, assessment, and prioritization of new cross-team processes.
  • Drive business process analysis to improve end-to-end solution efficiency and automation.
  • Provide key management reporting / metrics for defined goals and objectives.
  • Think and implement a flexible working model to seamlessly collaborate with global teams in a 24x5 operating model.
  • Identify opportunities for automation & process maturity to reduce configuration time across all phases of delivery while maintaining high quality.
  • Help manage the enterprise client relationship and effectively communicate expectations.
  • Help ensure all security, availability, confidentiality, and privacy policies and controls are adhered to.
Requirements
  • Typically requires a bachelor's degree in a technical field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
  • Typically requires 2+ years managing and developing employees.
  • 5+ years of related experience managing technical delivery teams of 5+ individuals.
  • 5+ years of related experience in developing and successfully driving new programs and processes, especially across multiple teams and organizations.
  • 4+ years of experience with business processes and business analysis in an enterprise software or system engineering environment.
  • Proven success in internal and client-facing communication and expectation setting.
  • Established ability to work closely with Product and R&D organizations to constantly drive improvement in process, timeline adherence and quality of deliverables.
  • Experience working and managing successfully in a global delivery environment.
  • Detail-oriented, and able to thrive in a high-growth, fast-paced environment.
  • Data-driven, with an aptitude for continuous improvement.
  • Strong analytical and problem-solving capabilities.
What We Offer
  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs - "You Earned it"
About Our Community

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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