Customer Support Representative

1 week ago


Huntington Beach, California, United States Collabera Full time
Job Summary

We are seeking a highly motivated and customer service-oriented individual to join our team as a Customer Support Representative. This role focuses on providing outstanding customer support while encouraging the use of our digital self-service platforms to streamline processes such as payments, invoicing, and account management.

Key Responsibilities
  • Handle inbound customer calls professionally and courteously, addressing inquiries and concerns about account balances, billing, and payment options.
  • Take payments over the phone securely and assist customers in understanding their payment options.
  • Educate customers on the benefits of using self-service tools to manage their accounts independently.
  • Provide clear and concise responses to customer concerns about open balances and billing discrepancies.
  • Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution.
  • Track and log customer interactions, payment processing, and resolutions in the company's CRM system.
Requirements
  • Excellent customer service skills
  • Attention to detail
  • Ability to handle high-stress/volume phone calls
  • Strong communication and problem-solving skills
Benefits
  • Competitive hourly rate: $20-$25/hour
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment


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