Technical Support Specialist
1 month ago
Parraway Recruitment Services is seeking skilled professionals to fill positions of Help Desk Analyst, Desktop Support, and Graphic Designers.
We are looking for motivated individuals with a passion for problem-solving and creativity to join our team.
Key Responsibilities:
- As a Help Desk Analyst, you will provide technical support and guidance to our users.
- Desktop Support professionals will troubleshoot hardware and software issues on-site or remotely.
- Graphic Designers will create visually stunning designs for various projects.
- Document all interactions in the ticketing system to maintain clear communication and track issue resolution.
- Engage with users to understand their needs and recommend solutions that enhance their overall experience.
Requirements:
- Help Desk Analyst: Experience in a technical support role with a strong understanding of computer systems and networks.
- Desktop Support: Proven experience fixing hardware/software issues and a knack for troubleshooting under pressure.
- Graphic Designers: A portfolio showcasing your design skills; proficiency in design software like Adobe Creative Suite.
- Excellent communication skills to translate technical jargon into user-friendly language.
- A positive attitude with a strong focus on customer satisfaction.
- Ability to work well in a team, as well as independently, in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Adobe Certified Expert) are a plus, but not mandatory
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