Technical Support Specialist

1 month ago


Long Beach, California, United States Parraway Recruitment Services Full time

Parraway Recruitment Services is seeking skilled professionals to fill positions of Help Desk Analyst, Desktop Support, and Graphic Designers.

We are looking for motivated individuals with a passion for problem-solving and creativity to join our team.

Key Responsibilities:

  • As a Help Desk Analyst, you will provide technical support and guidance to our users.
  • Desktop Support professionals will troubleshoot hardware and software issues on-site or remotely.
  • Graphic Designers will create visually stunning designs for various projects.
  • Document all interactions in the ticketing system to maintain clear communication and track issue resolution.
  • Engage with users to understand their needs and recommend solutions that enhance their overall experience.

Requirements:

  • Help Desk Analyst: Experience in a technical support role with a strong understanding of computer systems and networks.
  • Desktop Support: Proven experience fixing hardware/software issues and a knack for troubleshooting under pressure.
  • Graphic Designers: A portfolio showcasing your design skills; proficiency in design software like Adobe Creative Suite.
  • Excellent communication skills to translate technical jargon into user-friendly language.
  • A positive attitude with a strong focus on customer satisfaction.
  • Ability to work well in a team, as well as independently, in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Adobe Certified Expert) are a plus, but not mandatory


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