Help Desk Specialist
7 days ago
We are seeking an experienced Help Desk Specialist to join our team at Alpha Omega Computer & Network Services, Inc. in providing top-notch IT infrastructure support services.
About the RoleThis is a full-time position that requires excellent communication skills, technical expertise, and a customer-centric approach. As a Help Desk Specialist, you will be the first point of contact for clients seeking technical assistance over the phone, email, or ticketing system.
You will troubleshoot and resolve client hardware and software-related issues, process onboarding and offboarding of employees, and collaborate with vendors to evaluate new technology options. Additionally, you will manage inventory of IT hardware and software, ensuring readiness for deployment and replacement cycles.
We offer a competitive salary of $65,000 per year, commensurate with experience, plus benefits such as birthday holiday, 401(k), company parties, dental insurance, free food & snacks, health insurance, paid time off, training & development, and more.
Responsibilities- Serve as the primary point of contact for clients seeking technical assistance
- Troubleshoot and resolve Tier 2 client hardware and software-related issues
- Process onboarding and offboarding of employees across the entire client base
- Collaborate with vendors to evaluate new technology options
- Manage inventory of IT hardware and software
- 2-3 years of experience in a Service Desk Role
- CompTIA A+ certification required
- Excellent communication skills and ability to fully document interactions
- Customer-oriented and able to work under pressure
- Ability to install, configure, and troubleshoot PC, Mac, and mobile device hardware and OS-related issues
We are Alpha Omega Computer & Network Services, Inc., a mission-driven organization dedicated to serving one another, our clients, and our community through charitable outreach.
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