National Account Support Specialist

6 days ago


Ann Arbor, Michigan, United States BELFOR Franchise Group Full time

The National Account Support Specialist role is a critical position within our company, focused on bringing new commercial business to our franchise owners. Located in Ann Arbor, MI, this in-office opportunity offers a competitive salary and comprehensive benefits package.

Job Overview

This position serves as the primary conduit between commercial accounts and franchise owners, ensuring service level agreements are in place and facilitating smooth operations. The successful candidate will work closely with scheduling, documentation review, communications, and invoicing to ensure seamless account management.

Key Responsibilities:
  • Support existing national and regional accounts as the primary point of contact
  • Review work orders, service reports, and create invoices while providing related feedback
  • Maintain team members' understanding and compliance with company contracts
  • Promote a positive attitude to deliver exceptional customer service both internally and externally
  • Maintain organized physical and digital records
Requirements
  • Superior attention to detail
  • Strong verbal and written communication skills
  • Prior experience in a customer-facing role
  • Able to work independently and collaboratively as part of a team
  • Excellent analytical thinking and problem-solving abilities
  • Strong organizational and time management skills
  • Minimum typing speed of 40 WPM
  • Proficient computer and software skills, including Excel, Word, and Google Suite

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package. If you are a motivated and detail-oriented professional looking for a challenging opportunity, please consider applying for this exciting role.



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