Senior Customer Success Leader

2 weeks ago


Philadelphia, Pennsylvania, United States Jobot Full time

Join a leading AI-driven service provider dedicated to enhancing the experience of students, faculty, and staff in higher education.
Salary:
$130,000 - $150,000 annually

About Us:
We are a prominent software company focused on higher education, partnering with over 150 institutions globally. Our mission is to create innovative solutions that assist colleges and universities in attracting, engaging, educating, retaining, and graduating modern students.

Why Consider Us?
Competitive compensation
Performance bonuses
Benefits:
PTO
401k plan
Comprehensive dental and medical coverage
Fully remote work with travel opportunities

Position Overview:
We are in search of a proactive and seasoned Director of Customer Success to become part of our rapidly expanding technology organization.

This role is pivotal in fostering customer success, ensuring high retention rates, and uncovering upselling prospects.

The ideal candidate will possess a solid background in customer success, particularly within the higher education or Edtech sectors.

This is a remarkable opportunity to join a progressive company where your efforts will significantly influence our customers' achievements and our organization's expansion.


Key Responsibilities:
  • Design and execute impactful customer success strategies that promote customer adoption, retention, and growth.
  • Work collaboratively with sales, marketing, and product teams to provide seamless customer experiences.
  • Identify and capitalize on upselling opportunities in conjunction with the sales team.
  • Lead a team of Customer Success Managers, offering guidance, mentorship, and professional development.
  • Establish and monitor key performance indicators and objectives for the customer success team, providing regular updates to senior leadership.
  • Act as a customer advocate, ensuring that their feedback is acknowledged and acted upon within the organization.
  • Build and maintain strong relationships with key customer stakeholders, understanding their needs and ensuring their success.
  • Develop a comprehensive understanding of our products and services, and how they deliver value to our customers.

Qualifications:
  • At least 5 years of experience in a customer success leadership role within the technology sector, ideally in the edtech or higher education field.
  • Demonstrated success in enhancing customer satisfaction, increasing retention, and identifying upselling opportunities.
  • Strong leadership capabilities, with experience in managing and nurturing high-performing teams.
  • Exceptional communication and relationship-building skills, with the ability to collaborate effectively with customers and internal teams.
  • Analytical mindset, with the ability to leverage data for informed decision-making.
  • Thorough understanding of customer success best practices and industry trends.
  • Bachelor's degree in Business, Marketing, or a related discipline; advanced degree preferred.
  • Familiarity with customer success software and tools.
  • Willingness to travel as necessary to engage with customers and team members.


If you are a motivated, customer-centric leader with a passion for technology and education, we encourage you to explore this opportunity.

Join us in our commitment to delivering outstanding customer experiences and driving success for both our clients and our organization.



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