Head of Client Success

2 weeks ago


Philadelphia, Pennsylvania, United States Jobot Full time

Join a leading AI-driven service provider dedicated to enhancing the educational experience for students, faculty, and staff.
Salary:
$130,000 - $150,000 annually

About Us:
A prominent software firm focused on higher education, supporting over 150 institutions globally. Our solutions are crafted to assist colleges and universities in attracting, engaging, educating, retaining, and graduating modern students.

Why Work With Us?
Competitive Compensation
Performance Bonuses
Benefits:
PTO
401k Plans
Comprehensive Dental and Medical Coverage
Fully Remote with travel opportunities

Position Overview:
We are in search of a passionate and seasoned Director of Customer Success to become part of our rapidly expanding tech organization.

This role is vital in fostering customer satisfaction, maintaining high retention rates, and uncovering opportunities for upselling.

The ideal candidate will possess a solid history in customer success, particularly within the higher education or Edtech sectors.

This is a remarkable chance to engage with an innovative company, where your efforts will significantly influence our customers' achievements and our overall growth.


Key Responsibilities:
  • Design and execute impactful customer success strategies that promote customer adoption, retention, and expansion.
  • Work collaboratively with sales, marketing, and product teams to ensure a seamless customer journey.
  • Identify opportunities for upselling and collaborate with the sales team to facilitate customer growth.
  • Lead a team of Customer Success Managers, offering guidance, mentorship, and professional development.
  • Establish key performance indicators and objectives for the customer success team, providing regular updates to senior leadership.
  • Act as a customer advocate, ensuring their feedback is acknowledged and addressed within the organization.
  • Build and nurture strong relationships with key customer stakeholders, understanding their needs and ensuring their success.
  • Gain an in-depth understanding of our products and services, and how they can deliver value to our customers.

Qualifications:
  • At least 5 years of experience in a customer success leadership role within the technology sector, ideally in the edtech or higher education domain.
  • Demonstrated success in driving customer satisfaction, enhancing retention, and identifying upselling opportunities.
  • Strong leadership capabilities, with experience in managing and developing high-performing teams.
  • Exceptional communication and relationship-building skills, capable of working effectively with customers and internal teams.
  • Analytical mindset, with the ability to leverage data for informed decision-making.
  • Thorough understanding of customer success best practices and industry trends.
  • Bachelor's degree in Business, Marketing, or a related field; advanced degree preferred.
  • Familiarity with customer success software and tools.
  • Willingness to travel as necessary to engage with customers and team members.


If you are a motivated, customer-centric leader with a passion for technology and education, we invite you to connect with us.

Join our mission to provide outstanding customer experiences and drive success for both our clients and our organization.



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