Customer Success Executive
2 weeks ago
Join a leading AI-driven service provider dedicated to enhancing the educational experience for students, faculty, and staff.
Salary:
$130,000 - $150,000 annually
About Us:
We are a software company focused on higher education, collaborating with over 150 institutions globally. Our solutions are tailored to assist colleges and universities in attracting, engaging, educating, retaining, and graduating modern students.
Why Work With Us?
Competitive compensation
Performance bonuses
Benefits:
PTO
401k plan
Comprehensive health benefits
Fully remote work with travel opportunities
Position Overview:
We are on the lookout for a proactive and seasoned Director of Customer Success to join our rapidly expanding tech organization.
This role is pivotal in fostering customer satisfaction, ensuring high retention rates, and uncovering upselling prospects.
The successful candidate will possess a solid history in customer success, particularly within the higher education or Edtech sectors.This is a remarkable opportunity to become part of an innovative company, where your efforts will significantly influence our customers' achievements and our organizational growth.
Key Responsibilities:
- Design and execute impactful customer success strategies that promote customer adoption, retention, and expansion.
- Work closely with sales, marketing, and product teams to provide cohesive customer experiences.
- Identify upselling opportunities and collaborate with the sales team to enhance customer growth.
- Lead a team of Customer Success Managers, offering guidance, mentorship, and professional development.
- Establish key performance indicators and objectives for the customer success team, regularly updating senior leadership on progress.
- Act as a customer advocate, ensuring that feedback is acknowledged and acted upon within the organization.
- Build strong relationships with key customer stakeholders, understanding their needs and ensuring their success.
- Gain a comprehensive understanding of our products and services, and how they can deliver value to our customers.
Qualifications:
- At least 5 years of experience in a customer success leadership role within the technology sector, ideally in the edtech or higher education field.
- Demonstrated success in driving customer satisfaction, enhancing retention, and identifying upselling opportunities.
- Strong leadership capabilities, with experience in managing and nurturing high-performing teams.
- Exceptional communication and relationship-building skills, with the ability to collaborate effectively with customers and internal teams.
- Robust analytical skills, capable of leveraging data for informed decision-making.
- Thorough understanding of customer success best practices and industry trends.
- Bachelor's degree in Business, Marketing, or a related discipline; advanced degree preferred.
- Familiarity with customer success software and tools.
- Willingness to travel as necessary to engage with customers and team members.
If you are a motivated, customer-centric leader with a passion for technology and education, we invite you to connect with us.
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