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Customer Success Advocate

2 months ago

Philadelphia, Pennsylvania, United States Respage Full time
About the Role

We are seeking a highly skilled and motivated Customer Success Associate to join our team at Respage. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our products.

Key Responsibilities
  • Provide Exceptional Customer Support: Respond to customer inquiries, resolve issues, and provide technical and operational support to ensure a high-quality customer experience.
  • Drive Customer Adoption and Engagement: Proactively reach out to customers to increase product adoption and usage through training, education, and support.
  • Collaborate with Cross-Functional Teams: Work closely with other teams, including sales, marketing, and product development, to ensure a consistent and high-quality level of support.
  • Develop and Implement Support Processes: Create and maintain existing procedures and checklists, and develop new ones to ensure efficient and effective support.
Requirements
  • 2+ years of customer support experience in a software development or SaaS environment.
  • Excellent problem-solving skills, with attention to detail and the ability to ask the right questions.
  • Experience with CRM software and a strong technical aptitude.
  • Action-oriented, self-disciplined, and organized, with a strong ability to take ownership of work.
  • Excellent written and verbal communication skills, with the ability to relay information clearly, thoughtfully, and concisely.
  • Previous experience training clients on how to successfully use software/services.
Preferred Qualifications
  • 1+ years of technical SaaS environment product support experience.
  • Experience providing support in a multi-family property management environment.