Current jobs related to Director of Customer Success and Growth - Philadelphia, Pennsylvania - Jobot

  • Director of Customer Success and Growth

    2 weeks ago

    Philadelphia, Pennsylvania, United States Jobot Full time

    Job Title:Director of Customer Success and GrowthJob Summary:We are seeking a seasoned Director of Customer Success and Growth to join our fast-growing technology company. As a key member of our team, you will play a critical role in driving customer success, ensuring high customer retention rates, and identifying upselling...

  • Director of Customer Success

    4 weeks ago

    Philadelphia, Pennsylvania, United States NBME Full time

    Job Title: Director, Customer SuccessJob Summary:NBME is seeking a highly skilled Director, Customer Success to lead our customer success team and provide proactive and personalized care to our customers, partners, and stakeholders. The successful candidate will be responsible for driving customer satisfaction, programmatic, business, and strategic goals.Key...

  • Customer Success Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States NRT Technology Full time

    About NRT TechnologyWe're a global leader in FinTech and Information Technology, dedicated to building innovative solutions that elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information, and...

  • Senior Customer Success Leader

    2 months ago

    Philadelphia, Pennsylvania, United States Jobot Full time

    Join a leading AI-driven service provider dedicated to enhancing the experience of students, faculty, and staff in higher education.Salary: $130,000 - $150,000 annuallyAbout Us:We are a prominent software company focused on higher education, partnering with over 150 institutions globally. Our mission is to create innovative solutions that assist colleges and...

  • Director of Growth and Expansion

    2 months ago

    Philadelphia, Pennsylvania, United States Impilo Full time

    Job Title: Director of Growth and ExpansionLocation: Remote (Preference)Job Summary:The Director of Growth and Expansion will play a pivotal role in driving Impilo Health's growth strategy by identifying and securing new business opportunities. This senior leadership position requires a strategic thinker with a proven track record in business development,...

  • Director of Client Partnerships and Growth

    1 week ago

    Philadelphia, Pennsylvania, United States HealthVerity Full time

    We are seeking a seasoned Business Development Director to join our team at HealthVerity. This role offers a unique opportunity to drive growth and expansion in our partnerships with pharmaceutical companies, leveraging our cutting-edge data and analytics solutions.About HealthVerityAt HealthVerity, we synchronize transformational technologies with the...

  • Customer Success Manager

    1 week ago

    Philadelphia, Pennsylvania, United States Konica Minolta Business Solutions Ltd Full time

    Job Title: Lead Customer Success ManagerJob Summary: Konica Minolta Business Solutions Ltd is seeking a skilled Lead Customer Success Manager to join our team. The successful candidate will be responsible for fostering successful business relationships with our customers, driving growth in Managed IT Services, and managing existing business with key accounts...

  • Director of Development and Strategic Growth

    1 week ago

    Philadelphia, Pennsylvania, United States Midatlantic Employers' Association Full time

    Director of Development and Strategic GrowthWe are seeking a highly skilled and experienced Director of Development and Strategic Growth to join our team at Midatlantic Employers' Association. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive fundraising strategy to support our mission and...

  • Executive Director, Revenue Growth

    2 weeks ago

    Philadelphia, Pennsylvania, United States Comcast Full time

    Job Title: Executive Director, Revenue GrowthComcast is seeking an experienced Executive Director to lead the development and implementation of the short and long-term B2B syndication revenue protection and growth strategy for the MVPD syndication business. This role will be responsible for driving the progress of sales, reviewing records and reports, and...

  • Associate Director for Strategic Enrollment and Student Success

    2 weeks ago

    Philadelphia, Pennsylvania, United States University of Pennsylvania Full time

    Job DescriptionThe University of Pennsylvania seeks a highly motivated and experienced Associate Director to lead the development, implementation, and assessment of the VPSE C2L-PHL Program. This program serves up to 1,000 Philadelphia students and recent alumni from ages 12 – 20 years old in partnership with the Associate Deans, faculty, and graduate...

  • Customer Success Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States Konica Minolta Business Solutions Ltd Full time

    Job DescriptionOverviewThe Lead Customer Success Manager is a pivotal role in managing existing business with key accounts to achieve sales targets by increasing recurring and non-recurring services revenue. This position requires building partnerships with customer decision-makers to provide value and drive mutual success. The Lead Customer Success Manager...

  • Customer Success Manager

    1 week ago

    Philadelphia, Pennsylvania, United States Konica Minolta Business Solutions Ltd Full time

    Job Description OverviewThe Lead Customer Success Manager is a pivotal role in managing existing business with key accounts to achieve sales targets by increasing recurring and non-recurring services revenue. This position is responsible for fostering successful business relationships while driving growth in Managed IT Services.Key ResponsibilitiesServe as...

  • Customer Success Partner

    1 week ago

    Philadelphia, Pennsylvania, United States RSP Full time

    Role Overview:We are seeking a skilled Customer Success Partner to collaborate with our customers and drive long-term success. As a key member of our team, you will develop strong relationships within your assigned territory, connecting with key decision-makers and ensuring seamless communication between customers and internal teams.Key Responsibilities:...

  • Customer Success Operations Internship

    1 month ago

    Philadelphia, Pennsylvania, United States Nuuly Full time

    Job Title: Customer Success Operations InternAt Nuuly, we're looking for a highly motivated and organized individual to join our team as a Customer Success Operations Intern. This role will provide an opportunity to gain hands-on experience in customer success operations and contribute to the growth and development of our business.Key Responsibilities:Assist...

  • Customer Success Manager

    1 week ago

    Philadelphia, Pennsylvania, United States ROAR for Good Full time

    About ROAR for GoodROAR for Good is a purpose-driven technology company dedicated to creating safer workplaces through innovative solutions. Our patented panic alarm technology utilizes bi-directional protection to ensure the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic...

  • Customer Success Manager

    1 month ago

    Philadelphia, Pennsylvania, United States ROAR for Good Full time

    About ROAR for GoodROAR for Good is a purpose-driven technology company dedicated to creating safer workplaces through innovative solutions. Our patented panic alarm technology utilizes bi-directional protection to ensure the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic...

  • Regional Operations Director

    7 days ago

    Philadelphia, Pennsylvania, United States Compass Group, North America Full time

    Career Opportunities with Compass Group, North AmericaJob Overview:We are seeking a highly skilled Regional Director of Operations to join our Compass Group, North America team. As a key member of our organization, you will play a pivotal role in driving the success of our regional operations.Job Summary:The Regional Director of Operations will serve as the...

  • Customer Success Advocate

    2 weeks ago

    Philadelphia, Pennsylvania, United States Gratz Pilates Full time

    About UsGratz Industries is a renowned manufacturer of high-quality Pilates equipment, with a rich history dating back to the 1960s. Our commitment to craftsmanship, authenticity, and precision has earned us a distinguished reputation within the Pilates community.Job DescriptionWe are seeking a dynamic and enthusiastic Customer Success Associate to join our...

  • Customer Success Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States ROAR Full time

    About ROARROAR is a technology company dedicated to creating safer workplaces through innovative solutions. Our patented panic alarm technology ensures the safety of at-risk workers with the touch of a button.We empower industries such as hospitality and healthcare with wearable panic buttons, revolutionizing workplace safety while embodying our values as a...

  • Customer Service Director

    1 week ago

    Philadelphia, Pennsylvania, United States The Salvation Army Eastern Territory Full time

    Job SummaryThe Salvation Army Eastern Territory is seeking a highly skilled Customer Service Director to lead the Welcome Center team. This individual will be responsible for providing exceptional customer service to prospects and members/guests, ensuring a positive experience at the facility.The ideal candidate will have a strong background in sales and...

Director of Customer Success and Growth

2 months ago

Philadelphia, Pennsylvania, United States Jobot Full time

About the Role:

We are seeking a highly skilled and experienced Director of Customer Success to join our team at Jobot. As a key member of our organization, you will play a critical role in driving customer success, ensuring high customer retention rates, and identifying upselling opportunities.

Responsibilities:

  • Develop and implement effective customer success strategies that drive customer adoption, retention, and growth.
  • Collaborate with sales, marketing, and product teams to deliver seamless customer experiences.
  • Identify upselling opportunities and work with the sales team to drive customer growth.
  • Manage a team of Customer Success Managers, providing coaching, mentoring, and professional development opportunities.
  • Establish key performance metrics and goals for the customer success team, and regularly report on these metrics to the senior leadership team.
  • Serve as a customer advocate, ensuring that customer feedback is heard and acted upon within the organization.
  • Build strong relationships with key customer stakeholders, understanding their needs, and ensuring their success.
  • Develop a deep understanding of our products and services, and how they can drive value for our customers.

Requirements:

  • Minimum of 5 years of experience in a customer success leadership role within the technology industry, preferably in the edtech or higher education sector.
  • Proven track record of driving customer success, increasing customer retention, and identifying upselling opportunities.
  • Strong leadership skills, with experience managing and developing high-performing teams.
  • Excellent communication and relationship-building skills, with the ability to work effectively with customers and internal teams.
  • Strong analytical skills, with the ability to use data to drive decision making.
  • Deep understanding of customer success best practices and trends.
  • Bachelor's degree in Business, Marketing, or a related field. Advanced degree preferred.
  • Experience with customer success software and tools.
  • Ability to travel as needed to meet with customers and team members.