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Senior Financial Services Representative
2 months ago
Our Commitment
At United States Senate Federal Credit Union, we strive to improve the financial health of our members by integrating sustainability and security into our financial offerings. We invite you to be part of our mission to support individuals in achieving their financial aspirations throughout their lives.
Core Values: S.T.R.I.V.E
- Upholding trust and confidentiality regarding our members' financial data.
- Embracing diversity and creating an inclusive environment that encourages teamwork and collaboration.
- Demonstrating honesty, professionalism, and creativity in problem-solving while adhering to ethical standards.
Position Overview:
As a Senior Branch Services Representative, you will be instrumental in managing the daily functions of our retail branch. You will collaborate closely with the Retail Operations and Experience teams to ensure a smooth member journey and meet our sales and service objectives.
Key Responsibilities:
- Collaborate on strategic business initiatives within the department.
- Assist in managing budgets and fostering staff development.
- Ensure achievement of sales goals while providing guidance to team members.
- Monitor adherence to regulations and internal policies.
- Oversee daily branch activities and efficiently resolve any challenges.
- Manage relationships with third-party vendors and financial instruments.
- Engage in marketing initiatives and promotional activities.
- Communicate effectively with all relevant stakeholders.
- Lead the team towards operational excellence.
Qualifications:
- High school diploma or equivalent with 5 years of relevant experience OR a bachelor's degree in business with 1 year of relevant experience.
- 2 years of leadership experience in a contact center or branch environment.
- In-depth knowledge of consumer lending and banking operations.
- Exceptional communication and analytical abilities.
Become a part of a company that prioritizes integrity, teamwork, and ongoing improvement. We are an equal opportunity employer dedicated to diversity and inclusion.