Customer Service Representative

3 weeks ago


Washington, Washington, D.C., United States LHH Recruitment Solutions Full time
Job Title: Customer Service Representative - Financial Services

Job Description:
LHH Recruitment Solutions is seeking a highly skilled Customer Service Representative to join our team on a 6-month temporary contract. As a key member of our call center team, you will be the first point of contact for our valued customers, providing timely and accurate responses to their inquiries.

Key Responsibilities:
Handle inbound calls and provide excellent customer service.
Assist with inquiries related to accounts, transactions, and financial products.
Resolve account-related issues, including billing, transactions, and account maintenance.
Explain financial products and services to customers, ensuring they fully understand their options.
Document all customer interactions in our CRM system.
Follow company protocols and compliance standards to maintain privacy and data security.

Qualifications:
Minimum of 1 year of experience in a customer service role within a financial services call center.
Strong understanding of financial products (banking, loans, credit, etc.).
Excellent communication skills, both verbal and written.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and problem-solving skills.

Pay Details:
$18.00 to $21.00 per hour

Benefits:
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled

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