Customer Service Representative

4 weeks ago


Reno, Nevada, United States AYR Wellness Full time
Customer Intake Associate Job Description

At AYR Wellness, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Intake Associate. This role is the initial point of contact for our dispensaries, and the successful candidate will be responsible for providing exceptional customer service to patients and customers.

Key Responsibilities:

  • Provide a positive and welcoming experience for patients and customers, both in-person and over the phone.
  • Process patient and customer information, including validating identification and entering data into our POS system.
  • Manage front desk responsibilities, including answering phones, emails, and checking in patients.
  • Provide new patients and customers with a brief explanation of our services.
  • Become knowledgeable about our cannabis products and be willing to learn.
  • Manage visitor access for vendors, contractors, and other partners.
  • Act as a liaison between departments on security needs.

Requirements:

  • Must stay current with all policies and regulations of the state cannabis agency.
  • Must meet age requirements as outlined by the state cannabis agency.
  • Able to pass background checks as required by the state cannabis agency.
  • Able to accommodate varied shifts, weekends, and holidays.
  • Maintain regular and punctual attendance.
  • Must be able to communicate effectively with customers, caregivers, and team members.
  • Prior customer service experience in a hospitality, pharmacy, customer service, or retail environment.

Working Conditions:

  • Work is primarily performed in a dispensary setting, which may be odorous at times and loud due to fans and filtration systems.
  • Involves frequent contact with staff, vendors, and customers, including dealing with law enforcement and occasional state inspectors.

Physical Requirements:

  • Able to perform general administrative activities.
  • Frequently operates computer/POS system and other standard office equipment.
  • Must be able to remain in a stationary position and move around the dispensary as needed.

We are an equal opportunity employer and celebrate the uniqueness of each employee. We support their individual journey in finding their genius and pursuing their passion.



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