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Insurance Customer Service Representative II

4 weeks ago

Reno, Nevada, United States Capital Insurance Group Full time
Capital Insurance Group Job Opportunity

We are seeking a highly skilled Insurance Customer Service Representative II to join our team at Capital Insurance Group. As a key member of our Personal Lines Client Service team, you will be responsible for providing exceptional customer service to agents, policyholders, and business partners.

Key Responsibilities:

  • Respond to customer inquiries and requests for information in a prompt and courteous manner
  • Utilize automated systems to process policy transactions, renewals, and premium billings
  • Provide accurate and timely information to customers regarding policy coverage, premium payments, and basic policy information
  • Work collaboratively with internal teams to resolve customer issues and concerns

Requirements:

  • Equivalent of a high school diploma
  • Valid Property & Casualty license in the state of residence
  • Ongoing insurance continuing education courses

What We Offer:

  • Competitive salary range: $32,739 - $49,766
  • Benefits package, including medical, dental, and vision plans
  • 401(k) and Roth retirement savings plan with company match
  • Wellness and mental health incentive programs
  • Discounts on Home & Auto Insurance through CIG

Work Environment:

The Personal Lines Client Service Representative II is a hybrid work format based out of our Reno, NV or Monterey, CA offices. This role represents the front-line of customer service and customer perceptions, and is critical in demonstrating the Company's commitment to complete customer satisfaction.