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Sales and Customer Service Specialist

2 months ago


Shrewsbury, Massachusetts, United States Spacestation Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Sell storage space and provide customers with relevant information to make informed decisions.
  • Achieve sales targets by maximizing all sales opportunities and responding to customer inquiries.
  • Provide a high level of customer service and ensure that our company values are maintained.
  • Review and prioritize daily tasks, deal with new enquiries, complete contracts, and chase debts.
  • Maintain and clean the site to ensure excellent standards are kept.
  • Create brand awareness by promoting the store in the local community and networking with local businesses.
  • Reconcile cash, credit card, Direct Debit, and BACS payments, and complete petty cash float checks.
  • Upsell retail and hire crates wherever appropriate.
Requirements
  • Confident team player with high standards and excellent communication skills.
  • Ability to provide exceptional customer service and maintain superb standards.
  • Organized, self-motivated, and able to manage time effectively.
  • Good level of numeracy and ability to work with cash handling and administration.
What We Offer
  • 40 hours per week, working a day shift pattern to cover store opening hours.
  • 30 days holiday, including Bank Holidays.
  • Great bonus scheme and contributory pension scheme.
  • Staff discount on storage and retail products.
  • Perkbox employee free perks scheme.
  • Training and development program.