Customer Service Representative

1 month ago


Nashville, Tennessee, United States HealthStream Full time
About HealthStream

HealthStream is a leading provider of healthcare workforce solutions, empowering organizations to work better by helping their people work smarter.

Job Overview

We are seeking a highly skilled Customer Service Specialist I to join our team. As a key member of our customer support team, you will provide exceptional service and support to our clients, ensuring a seamless and positive experience.

Key Responsibilities
  • Provide phone, email, and chat support to clients, working closely with internal teams to resolve issues efficiently.
  • Troubleshoot and diagnose reported problems, collaborating with the development team to understand and correct issues.
  • Build strong relationships with colleagues and clients, communicating in a timely, professional, and respectful manner.
  • Identify, test, and verify issues, providing clear documentation to the development team.
  • Participate in testing new features and releases, providing feedback to improve the customer experience.
Requirements
  • At least one year of experience in customer-facing roles.
  • Bachelor's degree in a related discipline (education requirements may be waived based on practical experience).
  • Practical knowledge of the healthcare industry is a plus.
What We Offer

HealthStream offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, parental leave, 401(k) and Roth, flexible spending account, health savings account, life insurance, short- and long-term disability, medical bridge insurance, critical illness insurance, accident insurance, identity protection, legal protection, pet insurance, and employee assistance program.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. If you are passionate about enhancing healthcare outcomes and empowering healthcare professionals, join our team and become a HealthStreamer.



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