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Field Service Representative 2

1 month ago

San Leandro, California, United States Solventum Full time
Job Title: Field Service Representative 2 - San Leandro

At Solventum, we are seeking a highly skilled and customer-focused Field Service Representative 2 to join our team in San Leandro. As a key member of our field service team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our medical device equipment.

Key Responsibilities:
  • Provide timely and accurate order management using company-issued computers and electronic equipment.
  • Support customers, including patients and hospital staff, by providing superior customer service and customer-centric solutions.
  • Execute daily responsibilities, including preparation of medical equipment for patient use, disinfection, quality control testing, and transportation of equipment to and from customer locations.
  • Assist with process training of other staff and customers when applicable.
  • Primary ownership of a core service center process, such as inventory management, including tracking, reconciliation, and order management of assets, parts, disposables, and supplies.
Requirements:
  • High School Diploma/GED or higher.
  • Minimum of 3 years of work experience in a customer-facing or service-related field.
  • Current, valid Driver's License.
Preferred Qualifications:
  • Ability to work non-traditional work schedules, including extended hours, evenings, weekends, and participate in on-call duties.
  • Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
  • Experience with Microsoft Office and iOS applications.
  • California Designated Representative and/or Home Medical Device Retail (HMDR Exemptee) license preferred.
  • Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management and prioritization skills.
What We Offer:
  • Competitive compensation package, including base pay and variable incentive pay.
  • A range of benefits, including Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences, and Retirement Benefits.

Solventum is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to maintaining the highest standards of integrity and professionalism in our recruitment process.