Collision Repair Service Representative

1 month ago


San Leandro, California, United States Chilton Auto Body Inc Full time
Job Title: Autobody Collision Customer Service Representative

Job Summary:
Chilton Auto Body Inc is seeking a skilled Autobody Collision Customer Service Representative to provide exceptional customer service to all customers and business partners throughout the repair process.

Key Responsibilities:

Customer Service:
• Greet customers by phone or in-person and explain the collision repair process, including insurance claims information, processing, and payment procedures.

Repair Process:
• Review and walk-through the repair process with customers, ensuring a positive customer experience.

Administrative Tasks:
• Complete vehicle intake process, including mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
• Perform administrative tasks, such as collecting payments, updating rentals management portal (ARMS), and conducting Accounts Receivable follow-up.

Training and Development:
• Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.

Requirements:
• Previous experience in the automotive industry preferred, with CCC One knowledge a real plus.
• Ability to work collaboratively with the team to meet shared objectives.
• Effective time management and multitasking skills.
• Excellent customer service skills and proficiency with computers.
• Valid drivers' license and eligibility to work in the United States required.

Preferred Qualifications:
• Bilingual (Spanish) and knowledge of the Collision Industry.

Compensation and Benefits:
• Competitive pay rate of $20-24 depending on experience.
• Bonuses, paid holidays, and 2 weeks PTO.
• Medical, dental, vision, life insurance, and matching 401(k) benefits.
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