Orthopedic Field Service Representative

4 weeks ago

San Diego, California, United States DJO Global Full time

Job Title:
Field Service Representative

Job Summary:

We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Representative in the Greater San Diego, CA area.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities:

  • Responsible for application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
  • Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
  • Performs inventory management and participates in required audits.
  • Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
  • Serves as a liaison between the customer, Enovis, and the Sales Team.
  • Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

Minimum Basic Qualifications:

  • A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
  • Minimum of 2 years' experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience, required.
  • Bachelor's Degree in a related field.
  • Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
  • Must possess a valid Driver's License and current automobile insurance.

Desired Qualifications:

  • Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.

Work Environment | Physical Demands:

  • Provides patient care in physician's offices, hospitals, and/or clinics, etc.
  • This job involves potential exposure to airborne and bloodborne pathogens.

Travel Requirements:

  • Requires travel up to 20% of the time, but overnight travel is not required.

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