Participant Engagement Coordinator

1 week ago


Joliet, Illinois, United States AUNT MARTHAS HEALTH AND WELLNESS INC Full time
Position Overview

Aunt Martha's Health and Wellness is dedicated to enhancing the health of our communities by ensuring equitable access to exceptional care through a culture of innovation. As part of our commitment to health and safety, we require COVID-19 vaccinations for all employees, along with documentation upon hire.

Role Summary

The Engagement Specialist plays a crucial role in fostering participant retention within our ICBS program. This position involves direct interaction with participants and their guardians to identify barriers to service, enhance our offerings, and understand the reasons behind service discontinuation.

Key Responsibilities
  1. Engage in effective communication with participants and their guardians.
  2. Review participant files to gather accurate follow-up information.
  3. Collect data regarding participant and guardian concerns, complaints, or barriers.
  4. Collaborate with participants and guardians to develop service continuation plans.
  5. Coordinate with ICBS staff for intakes and follow-up sessions.
  6. Participate in outreach initiatives and ICBS events.
  7. Maintain and create reports related to participant and guardian feedback.
  8. Establish and nurture positive relationships with participants and guardians.
  9. Perform additional duties as assigned.
Qualifications

To excel in this role, candidates must meet the following qualifications:

Education and Experience

A high school diploma or GED is required, along with one to two years of experience working with at-risk youth. A Bachelor's degree (BA/BS/BSW) is preferred.

Additional Qualifications
  • Availability to work evenings and weekends with flexible scheduling.
  • Willingness to travel within the ICBS service areas for meetings and community events.
  • Ability to accept and incorporate constructive feedback.
Certificates, Licenses, and Registrations
  • Valid Illinois driver's license with a clean driving record.
  • Documentation verifying current automobile insurance.

Aunt Martha's is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.



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