Business Development Center Representative

3 weeks ago

Miami FL USA, United States Kendall Hyundai Full time
Job Title: Business Development Center Representative

At Kendall Hyundai, we are seeking a highly motivated and results-driven Business Development Center Representative to join our team. As a key member of our sales team, you will be responsible for communicating with customers through email and phone calls to schedule appointments for customers to visit our dealership.

Key Responsibilities:
  • Respond to customer inquiries from our internet lead system, gathering information about their vehicle preferences and trade-in details.
  • Mine our existing customer database for new and additional customer interest in vehicle purchases, contacting them via email, phone, and text messages.
  • Research and develop lists of potential clients.
  • Identify and qualify business opportunities.
  • Follow up on sales leads and make cold calls to potential clients.
  • Schedule appointments with customers to visit our dealership and meet with a salesperson.
  • Consult regularly with our Internet Director.
  • Follow an owner follow-up system to encourage repeat and referral business and contribute to customer satisfaction.
  • Follow a prospect development system, sending follow-up emails and making follow-up calls to potential customers.
  • Follow established prospecting steps and procedures.
  • Stay knowledgeable about new products, features, accessories, and processes.
  • Attend sales meetings and training sessions as scheduled.
  • Meet or exceed written forecast and projection numbers.
Requirements:
  • High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
  • Ability to communicate effectively with coworkers, potential and current clients, and ability to read, analyze, and interpret written and verbal instructions.
  • Ability to write routine reports and correspondence, including writing grammatically correct emails and text messages.
  • Ability to effectively present information and respond to questions from managers, clients, and customers.
Work Environment:

While performing the duties of this job, the employee is exposed to an office work environment. The noise level in the work environment is usually moderate. Primary environment: ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.

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