Business Development Center Representative
1 month ago
At Kendall Hyundai, we are seeking a highly motivated and results-driven Business Development Center Representative to join our team. As a key member of our sales team, you will be responsible for communicating with customers through email and phone calls to schedule appointments for customers to visit our dealership.
Key Responsibilities:- Respond to customer inquiries from our internet lead system, gathering information about their vehicle preferences and trade-in details.
- Mine our existing customer database for new and additional customer interest in vehicle purchases, contacting them via email, phone, and text messages.
- Research and develop lists of potential clients.
- Identify and qualify business opportunities.
- Follow up on sales leads and make cold calls to potential clients.
- Schedule appointments with customers to visit our dealership and meet with a salesperson.
- Consult regularly with our Internet Director.
- Follow an owner follow-up system to encourage repeat and referral business and contribute to customer satisfaction.
- Follow a prospect development system, sending follow-up emails and making follow-up calls to potential customers.
- Follow established prospecting steps and procedures.
- Stay knowledgeable about new products, features, accessories, and processes.
- Attend sales meetings and training sessions as scheduled.
- Meet or exceed written forecast and projection numbers.
- High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
- Ability to communicate effectively with coworkers, potential and current clients, and ability to read, analyze, and interpret written and verbal instructions.
- Ability to write routine reports and correspondence, including writing grammatically correct emails and text messages.
- Ability to effectively present information and respond to questions from managers, clients, and customers.
While performing the duties of this job, the employee is exposed to an office work environment. The noise level in the work environment is usually moderate. Primary environment: ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.
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