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Native American Health Services Liaison

2 months ago

Albuquerque, New Mexico, United States University of New Mexico - Hospitals Full time
Job Summary

We are seeking a highly skilled and culturally competent individual to serve as a liaison between our hospital operations and the Native American community. As a Native American Health Services Specialist, you will facilitate care according to agreements between UNM Hospitals and the Indian Health Service (IHS) and the All Indian Pueblo Council (AIPC) and others.

Key Responsibilities:

  • Coordinate Native American Health Services patient access programs and related services
  • Work with pueblos, tribes, and nations to facilitate access to UNM Hospitals/UNMHSC and to extend health resources to rural communities in New Mexico
  • Represent the organization at various community and/or business meetings; promote existing and new programs and/or policies
  • Ensure the process of prior authorization and referral verification is adhered to throughout the patient access department
  • Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation
  • Process priority one referrals by working with Hospitals providers, clinical staff, and referring providers/clinical staff to facilitate patient placement or outpatient services
  • Serve as liaison for Tribal issues and problem-solving for Native American patients
  • Develop collaborative relationships with other departments/services and community health care agencies facilitating and supporting quality care in area of clinical expertise
  • Work to eliminate barriers to access to culturally competent medical services for all patients
  • Collaborate with medical providers, multidisciplinary team members, and community resource providers to assist patients to meet treatment goals
  • Coordinate with community health workers, case managers, and social workers to overcome obstacles for patients
  • Use interpersonal communication strategies with individuals as well as groups of patients, families, significant others, and staff to achieve expected outcomes and patient/family and health care team satisfaction
  • Build and maintain collaborative relationships with community agencies and community groups
  • Represent the department and Hospitals at community meetings
  • Participate in health fairs, presentations, and community functions to increase community awareness of services available from the Hospitals

Requirements:

  • Associate Degree
  • 2 years directly related experience
  • Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

Working Conditions:

  • No or min hazard, physical risk, office environment
  • May be required to travel to various work sites
  • May perform subordinate tasks in high census/vol
  • May be required or is required to perform on-call duties
  • May work rotating shifts, holidays, and weekends