Native American Health Services Liaison

4 weeks ago

Albuquerque, New Mexico, United States University of New Mexico - Hospitals Full time
Job Summary

We are seeking a highly motivated and detail-oriented Native American Health Services Specialist to join our team at the University of New Mexico - Hospitals. This role will serve as a liaison between hospital operations and the Native American Community, facilitating care according to agreements between UNM Hospitals and the Indian Health Service (IHS) and the All Indian Pueblo Council (AIPC) and others.

Key Responsibilities
  • Coordinate Native American Health Services patient access programs and related services
  • Work with pueblos, tribes, and nations, as well as community-based tribal health center leadership, to facilitate access to UNM Hospitals/UNMHSC and to extend health resources to rural communities in New Mexico
  • Represent the organization at various community and/or business meetings; promote existing and new programs and/or policies
  • Ensure the process of prior authorization and referral verification is adhered to throughout the patient access department
  • Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation
  • Process priority one referrals by working with Hospitals providers, clinical staff, and referring providers/clinical staff to facilitate patient placement or outpatient services
  • Serve as liaison for Tribal issues and problem-solving for Native American patients
  • Develop collaborative relationships with other departments/services and community health care agencies facilitating and supporting quality care in area of clinical expertise
  • Work to eliminate barriers to access to culturally competent medical services for all patients
  • Collaborate with medical providers, multidisciplinary team members, and community resource providers to assist patients to meet treatment goals
  • Coordinate with community health workers, case managers, and social workers to overcome obstacles for patients
  • Provide consultative services to Clinical Social Work and Discharge Planners; coordinate with all appropriate hospital agencies to facilitate admissions for Native Americans
  • Use interpersonal communication strategies with individuals as well as groups of patients, families, significant others, and staff to achieve expected outcomes and patient/family and health care team satisfaction
  • Build and maintain collaborative relationships with community agencies and community groups
  • Represent the department and Hospitals at community meetings
  • Participate in health fairs, presentations, and community functions to increase community awareness of services available from the Hospitals
  • Conduct educational sessions with hospital staff to increase awareness of Native American health trends, payment programs, and to facilitate customer service and cultural humility
  • Facilitate and/or participate in conferences that provide ongoing evaluation of interdisciplinary dynamics, and goals attainment
  • Collaborate with the health care team to ensure continuity of patient care throughout all health care settings
Requirements
  • Associate Degree
  • 2 years directly related experience
  • Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

This is a challenging and rewarding role that requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about healthcare and community outreach, we encourage you to apply for this exciting opportunity.

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