Technical Support Specialist

1 day ago


Carmel, United States theITSC Full time

We are seeking a Technical Support Specialist to join our team at theITSC. This role will provide telephone technical support for Fortune 1000 organizations' customers.

With the ability to work from home, you will be able to maintain a healthy work-life balance while delivering exceptional support to our clients.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.

As a Technical Support Specialist, you will be responsible for providing high-touch, white-glove support for corporate IT, business software, and mobile devices issues.

This includes supporting Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, and Adobe Creative Cloud applications.

You will also be required to have familiarity with server environments, standard network arrangements, and security concepts.

CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications are a significant plus.

Key Responsibilities:

  • Provide telephone technical support for Fortune 1000 organizations' customers
  • Support Microsoft Excel, Outlook, Word, PowerPoint, Access, VBA, SharePoint, and Adobe Creative Cloud applications
  • Familiarity with server environments, standard network arrangements, and security concepts
  • CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in technical support
  • Strong communication and interpersonal skills
  • Ability to learn new applications quickly

Benefits:

  • Estimated salary: $45,000 - $55,000 per year
  • Work-from-home opportunity
  • Ongoing training and development
  • Opportunity to work with a leading provider of expert technical support


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