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Customer Service Representative

2 months ago

Waco, Texas, United States URS Medical Inc Full time
Pediatric Home Service Job Description

We are seeking a highly skilled and dedicated Customer Service Specialist to join our team at Pediatric Home Service. As a key member of our customer-focused team, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries via phone, email, and in-person interactions.
  • Process and coordinate paperwork for patient intake, including Durable Medical Equipment (DME) and insurance authorization.
  • Assist with billing and insurance claims, ensuring accurate and timely processing.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Stay up-to-date on process changes and attend meetings to ensure clear understanding of changes and processes.
Qualifications:
  • Associate's degree or equivalent from a two-year college or technical school.
  • Ability to read and interpret documents, write routine reports, and speak effectively before groups.
  • Basic math skills and ability to compute rate, ratio, and percent.
Benefits:
  • Competitive pay and benefits package.
  • Paid time off and holidays.
  • Health, vision, and dental insurance.
  • Short and long-term disability and life insurance.
  • 401K plan and professional development opportunities.

We are an equal opportunity employer committed to affirmative action and equal employment opportunities for all. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.