Customer Service Representative Position

3 days ago


Waco, Texas, United States U-Haul Full time
Customer Service Representative Job Description

Are you looking for a career in customer service? U-Haul is seeking a friendly and motivated individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers, inspecting and maintaining equipment, and using up-to-date technology to dispatch and return equipment. This position offers on-the-job education and opportunities for advancement.

Some of the benefits of working at U-Haul include career stability, opportunities for advancement, and a range of employee benefits such as health insurance, paid holidays, and a 401(k) savings plan. As a Customer Service Representative, you will also have the opportunity to participate in ongoing continuous education through U-Haul University.

Responsibilities:
  • Assist customers with U-Haul products and services
  • Use smartphone-based U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot
  • Answer questions and educate customers regarding products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane
  • Drive a forklift
  • Other duties as assigned
Requirements:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent
Work Environment:

The work involves moderate risks or discomforts which require special safety precautions. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer and welcomes applications from all qualified candidates. Information obtained during the selection process will only be shared on a need-to-know basis.

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