Customer Service Representative
2 days ago
Lochridge Priest Home Services is seeking a self-motivated individual to join our Customer Support team. As a Customer Service Representative, you will be responsible for managing incoming calls, scheduling and managing customer estimates, and identifying and assessing customer needs to achieve full satisfaction of work provided.
Responsibilities- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
- 1-5 years of call center or customer support experience preferred
- Valid drivers license with clean motor vehicle record
- Experience with MS Office products preferred
- Experience with Service Titan preferred
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We prioritize our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
Benefits- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
Waco, TX
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