Customer Service Representative

2 days ago


Waco, Texas, United States Lochridge Priest Home Services Full time
{"title": "Customer Service Representative", "description": "Overview

Lochridge Priest Home Services is seeking a self-motivated individual to join our Customer Support team. As a Customer Service Representative, you will be responsible for managing incoming calls, scheduling and managing customer estimates, and identifying and assessing customer needs to achieve full satisfaction of work provided.

Responsibilities
  • Manage incoming calls from customers
  • Schedule and manage customer estimates
  • Identify and assess customers needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules
  • Renew and manage maintenance agreements
  • Build relationships with customers and provide top-level service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns
Requirements
  • 1-5 years of call center or customer support experience preferred
  • Valid drivers license with clean motor vehicle record
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred
About Us

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We prioritize our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

Benefits
  • Matching 401(k)
  • Health Insurance
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Paid Time Off
  • Ongoing Training and Development
Location

Waco, TX

", "lang_code": "en"}

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