Customer Service Representative
12 hours ago
Overview:
Lochridge Priest Home Services in Waco, Texas is seeking a self-motivated individual with a positive attitude to join our dedicated Customer Support team. As a Customer Service Representative, you will be responsible for managing incoming calls from customers, scheduling and managing customer estimates, and identifying and assessing customer needs to achieve full satisfaction of work provided.
Why Work with Us:
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. Our benefits package includes uncapped pay potential, medical, prescription, dental, and vision insurance, disability and term life insurance, matching 401(k), on-going training & development, paid holidays, and paid time off (PTO).
Key Responsibilities:
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customer needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
Requirements:
- 1-5 years of call center or customer support experience preferred
- Valid drivers license with clean motor vehicle record
- Experience with MS Office products preferred
- Experience with Service Titan preferred
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