Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hampton Inn & Suites Waco-South. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Register and assign guests to hotel rooms in a friendly and efficient manner.
- Process payments, verify credit, and make change for guests.
- Respond to guest requests and resolve any issues in a timely and professional manner.
- Secure guests' valuables in the hotel safe or safe-deposit boxes.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Follow sustainability guidelines and practices related to our EarthView program.
- Practice safe work habits and follow MSDS and OSHA standards.
Requirements
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment
- Work schedule varies and may include working on holidays, weekends, and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.
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