Customer Service Representative

6 days ago


Waco, Texas, United States The Cavco Family of Companies Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Cavco Family of Companies. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through telephone contact, resolving warranty issues, and assisting retailers in improving delivery service.

Key Responsibilities:
  • Represent the company through telephone contact, answering calls and assisting customers with warranty issues
  • Perform administrative tasks as needed, including maintaining accurate office files
  • Provide customers and coworkers with a remarkable experience by demonstrating a good work ethic, honesty, and integrity
  • Multi-task in a fast-paced environment, prioritizing tasks and managing time effectively
  • Utilize MS Word, MS Excel, and computer knowledge to perform job duties
  • Offer solutions to unique situations, demonstrating excellent listening skills and attention to detail
Requirements:
  • 1-2 years' experience in customer service
  • High School Diploma or equivalent
  • Ability to work in a team environment, with a strong communication and empathetic outlook
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
  • Excellent phone skills, with the ability to handle multiple calls and resolve issues efficiently


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