Guest Services Representative

3 weeks ago

San Diego, California, United States Extended Stay America Full time
Job Summary

The Guest Services Representative is responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay at our hotel. This role requires a strong commitment to delivering a high level of service, responding to guest requests, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Assist guests at all times, responding to their requests and resolving issues in a timely and professional manner.
  • Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handle collection efforts of all in-house balances, accounting for all cash, check, credit card, and city ledger accounts.
  • Sell the value of ESA to all inquiries, striving to convert them into reservations and occupied rooms.
  • Collect relevant guest information, probing for potential sales leads, and identifying opportunities.
  • Perform periodic tours of the property to ensure it meets brand standards.
  • Assist and provide reasonable accommodations in response to guest requests whenever possible and practical.
Requirements
  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to understand and communicate in English proficiently to interact with guests, associates, and outside vendors.
  • Must be able to operate the property management system technology.
  • Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to complete routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply good judgment at all times.
  • Ability to deal with problems, address, and solve guest-related issues.
Benefits
  • Weekly Pay
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

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