Healthcare Service Administrator
3 weeks ago
Healthcare Service Administrator
Key Responsibilities
- Welcomes patients in a courteous and professional manner, manages phone inquiries, registers patients, collects co-payments, updates demographic and insurance details, and schedules follow-up appointments and test requisitions.
- Completes all required continuing education as mandated, including OSHA, CPR, infection control, billing, and safety training.
- Keeps the reception area and waiting room organized and tidy.
- Oversees the financial operations of the front office, including processing credit card transactions, issuing receipts, handling cash and checks; accurately logs and reconciles all patient payments in accordance with established policies.
- Recognizes and responds to emergencies by notifying the appropriate personnel.
- Performs clinical tasks under the supervision of a physician in an outpatient environment.
- Demonstrates proficiency in computer and Electronic Medical Record systems and adapts to varying clinical settings.
- Contributes to the accomplishment of departmental goals and objectives while adhering to established policies, procedures, quality standards, and safety protocols.
- Ensures compliance with governmental regulations and accreditation standards.
Required Qualifications
- Certification as a CMA (Certified Medical Assistant) by the American Association of Medical Assistants or RMA (Registered Medical Assistant) through American Medical Technologists or an equivalent credential within six months of employment.
- Ability to type at least 40 words per minute.
- Basic computer literacy.
- Strong verbal and written communication skills.
- Exceptional customer service abilities.
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