Nighttime Residential Life Coordinator

2 weeks ago

New York, New York, United States Good Shepherd Services Full time
About Us

Good Shepherd Services is a prominent multi-service organization dedicated to empowering over 30,000 youth and families annually through more than 85 diverse programs. We are committed to fostering a respectful and inclusive environment, advocating against intolerance and injustice in all forms. Recognized as one of the top 100 workplaces in NYC by Crain's New York, we offer a supportive atmosphere, a collaborative team focused on our mission, and an exceptional range of benefits. Join us in making a meaningful impact.

Position Overview

The Residential Life Coordinator plays a crucial role in establishing a nurturing living environment for participants while overseeing a team of Youth Development Counselors.

Key Responsibilities:
  • Recruit, interview, and onboard youth development staff, ensuring all necessary documentation is completed in accordance with hiring protocols.
  • Develop and manage staff schedules to maintain compliance with youth-to-staff ratios.
  • Provide comprehensive training and orientation for new Youth Development Counselors.
  • Collaborate in the formulation of program policies and procedures, including incident reporting and staff conduct guidelines.
  • Lead therapeutic crisis intervention initiatives and pursue certification as a TCI trainer, maintaining ongoing training requirements.
  • Conduct mediation sessions to resolve professional conflicts among staff and youth as needed.
  • Oversee financial management for youth activities and submit budget requests while adhering to fiscal guidelines.
  • Facilitate weekly supervision meetings with Youth Development Counselors, providing both formal and observational feedback.
  • Design and implement professional development opportunities for staff through team meetings.
  • Respond to incidents by leading debriefing sessions and ensuring appropriate follow-up actions are taken.
  • Conduct investigations when necessary, documenting findings and collaborating with leadership on disciplinary matters.
  • Ensure 24/7 program coverage and act as the administrator on duty in the absence of senior management.
  • Participate in core team meetings and contribute to quarterly program discussions.
  • Engage with community partners and represent the organization professionally in all interactions.
  • Coordinate recreational activities for youth and supervise program staff.
  • Document group life reports and provide on-the-job training for staff.
  • Attend mandatory meetings and collaborate with social service staff for program updates.
  • Monitor staff performance and communicate training needs to the appropriate departments.
  • Implement established policies for effective problem-solving.
  • Promote the Sanctuary Model of trauma-informed care within the program.
  • Encourage the use of Sanctuary Model tools to foster a non-violent and trauma-sensitive environment.
  • Perform additional duties as assigned.
Qualifications:
  • High School Diploma with a minimum of 5 years of experience working with adolescents.
  • Associate's or Bachelor's Degree preferred, with at least 3 years of relevant experience.
  • Prior supervisory experience is preferred.
  • Valid Driver's License required.
  • Strong communication skills and the ability to engage effectively with staff at all levels.
  • Proven organizational skills and the ability to prioritize tasks effectively.
  • Commitment to a strength-based, youth and family development approach.
  • Ability to work independently and collaboratively within a team.
  • Experience in conflict resolution and crisis intervention techniques.
  • Willingness to complete state-mandated training for crisis intervention and medication administration.
  • Flexibility to work during varied hours, including evenings, weekends, and holidays.
Additional Information

Good Shepherd Services is an equal opportunity employer, dedicated to becoming an anti-racist and multicultural organization that champions justice and equity. We welcome applicants from diverse backgrounds who align with our mission and values. We strive for a workforce that reflects the communities we serve and are committed to creating an inclusive environment for all staff, participants, and partners. We do not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of our operations. We are also committed to providing a workplace that is accessible and accommodating for employees with disabilities.

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