Service Advisor

24 hours ago


Austin, Texas, United States Sun Auto Service Austin Full time
Job Summary

Sun Auto Service Austin is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for selling and promoting all Sun Auto Service Austin products and services by following the company's store standards and expectations.

Key Responsibilities
  • Prompt Customer Service: Greet customers in a professional and courteous manner both in person and on the phone using the Company's standardized customer service techniques.
  • Accurate Vehicle Inspections: Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
  • Service Recommendations: Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
  • Sales Promotion: Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Customer Updates: Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
  • Post-Service Follow-up: Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Administrative Tasks: Track all new returns, core returns and warranty parts for individual customers.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Prior experience as a Service Advisor is helpful, but not required.
  • Skills: Professional appearance and proven ability to work in a process driven environment. Possess valid driver's license, or obtain a valid driver's license within 30 days of hire date.
  • Availability: Ability to work a minimum of five days, including weekends.
Benefits
  • Competitive Pay: Competitive bi-weekly pay.
  • Tuition Reimbursement: Tuition reimbursement.
  • Paid Time Off: Paid vacation and sick time.
  • Holidays: 6 paid holidays.
  • Insurance: Medical, dental and vision insurance (effective 1st of the month after hire). Life insurance (company paid).
  • Retirement Plan: 401(k) retirement savings plan with company match.
  • Discounts: Discounted services on personal and immediate family vehicles.
  • Opportunities for Advancement: Opportunity for advancement.


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