Customer Experience Representative

2 weeks ago


MagstattleBas, Grand Est, United States Cox Enterprises Full time

About the Role:

Cox Enterprises is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, including features, benefits, and pricing
  • Upsell and cross-sell products and services to customers
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales targets

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 6 months of customer service experience, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in CRM software

What We Offer:

  • Competitive hourly rate and sales incentives
  • Opportunities for career growth and professional development
  • Flexible scheduling and remote work options
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) matching and employee stock purchase plan

Why Join Cox Enterprises?

Cox Enterprises is a leading communications and media company that values its employees and customers. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact in our communities.



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