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Customer Service Representative

2 months ago

MagstattleBas, Grand Est, United States Dingman's Collision Center Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Dingman's Collision Center. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or other mediums
  • Communicate effectively with customers to resolve issues and provide solutions
  • Maintain accurate and organized customer records
  • Follow up with customers to ensure satisfaction
  • Assist with customer billing inquiries and payment processing
  • Utilize company-specific software to track customer orders
  • Develop and maintain good customer relationships
  • Research customer requests and provide quality customer service
  • Identify areas to improve customer service processes
  • Participate in customer service training and development activities
Requirements:
  • At least 1 year of customer service experience in a customer-facing role
  • Proven track record of providing exceptional customer service
  • Demonstrated ability to multi-task and prioritize
  • Excellent written and verbal communication skills
  • Ability to use multiple software programs
  • Knowledge of customer service best practices
  • Experience working with customer relationship management (CRM) systems
  • Proficient with Microsoft Office Suite
  • Ability to use problem-solving skills to resolve customer issues
  • Flexible and able to adapt quickly to changing customer service needs
  • Ability to stay organized and motivated in a fast-paced environment