Customer Service Representative

1 week ago


MagstattleBas, Grand Est, United States Della Infotech Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Della Infotech. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through both inbound and outbound calls, as well as in-person interactions in a center location.

Key Responsibilities:
  • Manage large volumes of orders, ensuring timely and accurate processing
  • Communicate effectively with patients, referral sources, and administrative departments
  • Collaborate with insurance companies and obtain prior authorization requests
  • Enter patient information into our customer information system
  • Ensure customer satisfaction and resolve issues related to their health
  • Make decisions off-hours or without supervision to maintain an uninterrupted supply of product to customers
  • Develop knowledge of customer needs and trends to improve customer satisfaction and loyalty
Requirements:
  • High School Diploma or GED, with some college preferred
  • Minimum 1 year of customer service experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work independently and as part of a team
  • Time-management and organizational skills to effectively manage multiple expectations in a fast-paced environment

We are looking for a candidate who combines exceptional customer service skills with the ability to work in a dynamic environment. If you are a motivated and detail-oriented individual who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.



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