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Customer Service Representative

2 months ago

MagstattleBas, Grand Est, United States North End Teleservices Full time
Customer Service Representative

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at North End Teleservices. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients through inbound calls.

Key Responsibilities:
  • Answer and resolve customer inquiries in a timely and professional manner
  • Navigate multiple systems to access customer information and provide accurate solutions
  • De-escalate upset customers to provide a positive experience
  • Perform additional duties as needed to support the team
Requirements:
  • Call center experience with handling inbound calls
  • Excellent verbal and written communication skills
  • Ability to navigate multiple programs simultaneously
  • Accurate keyboarding skills and strong typing speed
  • Detail-oriented and problem-solving abilities
  • Strong multi-tasking skills and ability to work in a fast-paced environment
  • Bilingual in English and/or Spanish
  • High School Diploma or GED

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.