Office Assistant

4 weeks ago

White Plains, New York, United States White Plains Hospital Full time

At White Plains Hospital, you have the opportunity to work alongside a talented team of healthcare professionals.

We are recognized for our exceptional culture, world-class physicians, and passionate employees who make a real difference in our community.

With tremendous growth opportunities, great benefits, and flexible work schedules, it's no wonder we're consistently recognized as a great place to work.

Job Summary:

The Physician Practice Office Assistant performs diversified office-clerical duties and provides excellent customer service and efficient communication with patients, families, physicians, providers, and outside facilities and individuals.

Key Responsibilities:

  • Schedules and confirms patient appointments and arrival using the Practice Management System.
  • Fulfills responsibilities as assigned, including sending/receiving patient records and documents, scheduling surgical procedures and tests, obtaining pre-certification for healthcare services, verifying insurance coverage and patient demographics, scanning, managing and updating charts to ensure complete information.
  • Answers telephone, relays messages, and provides information when necessary.
  • Maintains files and assists in establishing office systems.
  • Orders office supplies.
  • Operates related office equipment.
  • Attends meetings, takes and distributes minutes.
  • Fulfills organizational responsibilities as assigned, including respecting/promoting patient rights, responding appropriately to emergencies, communicating concerns/problems relating to patients and/or staff with immediate supervisor.
  • Adheres to White Plains Hospital infection control standards, including hand hygiene.
  • Utilizes appropriate steps in the decision-making process, including recognition and priority setting relating to patient care and practice-based issues.
  • Collaborates and communicates with the healthcare team.
  • Completes annual mandatory requirements, including Occupational Health Requirements.
  • Attends mandatory in-services.
  • Attends staff meetings as required/requested.
  • Utilizes cost containment practices.
  • May prepare and maintain various statistical data.
  • Adheres to all WPH policies and procedures, including dress code, behavioral standards/code of conduct, customer service, and attendance.

Requirements:

  • High school diploma or general equivalency diploma (GED) required.
  • Previous patient relation experience required.
  • Previous general office experience required.
  • Previous physician practice experience preferred.
  • Basic medical terminology, Electronic Scheduling, and Electronic Medical Record experience preferred.

Core Competencies:

  • Ability to speak, write, understand, and communicate in the English language.
  • Perform multiple duties in a high-volume area.
  • Efficiently balance visitors, phone callers, and administrative/secretarial duties.
  • Ability to deal professionally and efficiently with all levels of management and external constituencies.
  • Self-starter, self-motivated, and ability to work without supervision.
  • Flexible, organized, and able to set priorities.
  • Excellent telephone manners and communication skills.
  • Exhibit courteous, cooperative, and professional attitude at all times.
  • Retains composure under stress.

Physical/Mental Demands/Requirements & Work Environment:

  • May be exposed to chemicals necessary to perform required tasks.
  • Ability to use computer for extensive periods of time.
  • Occasional lift and/or move of 15 to 20 pounds.
  • Requires movement about the department frequently throughout the day.
  • Ability to sit for extended periods of time.
  • Ability to respond to frequent calls.

Primary Population Served:

  • All Populations.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.

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