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Technical Support Specialist

4 weeks ago

Memphis, Tennessee, United States BCForward Full time
Job Summary

BCforward is seeking a highly motivated Technical Support Representative to join our team in Memphis, TN. As a Technical Support Representative, you will provide on-site client-facing support, including installation, servicing, and repairing systems.

Key Responsibilities:

  • Provide on-site client-facing support, including installation, servicing, and repairing systems.
  • Quality check operational status of system equipment before deployment.
  • Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.

Requirements:

  • 3+ years of field support experience.
  • Hardware/software installation, support, and troubleshooting experience.
  • Experience with Windows 10.
  • Experience with MS Office and OS365.
  • Configuring new PCs/notebooks via SCCM imaging.
  • Ticket management experience.
  • iOS device familiarity.
  • Lift and carry up to 40lbs.

Work Environment:

  • Office environment.
  • Walk-up Kiosk support.
  • Vending and Locker resupply.

Benefits:

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.