IT Support Specialist Fulfillment Center
4 weeks ago
As a Technical Support Specialist for Warehouse Operations at Walgreens, you will be responsible for the installation, upgrades, troubleshooting, and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices. You will handle escalated issues from the team and schedule work as needed. Your role will also involve providing support for manager tasks.
Key Responsibilities:
• Lead the installation, upgrades, troubleshooting, and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices.
• Utilize tracking software to track and monitor the resolution of issues and/or open tickets.
• Support area processes and interface requirements.
• Reset equipment or apply solutions to quickly resolve problems.
• Resolve complex issues and escalated issues from less experienced support staff.
• Identify and document fault patterns over a period of time and involve other engineering or technical resources in the IT function or the vendor community to develop permanent fixes.
• Manage and plan workload within the area of responsibility. Perform audits and reports on task completion and/or non-completion. May put plans in place to accomplish non-completed items as efficiently as possible.
• Maintain and troubleshoot proprietary material handling software and systems from vendors as needed.
• Collaborate with customers and advise on technical issues. Answer complex questions regarding PC/printer software/hardware issues and make IT recommendations.
• Identify and determine likely reasons for problematic causes. Prepare accurate documentation and communication to facilitate elimination of problems and create efficient fixes. Troubleshoot second and third-level support for any problems experienced by production equipment. May make decisions on when outside technical help needs to be contacted and called onsite for fixes.
• Partner cross-functionally to resolve issues.
• Order and maintain inventory supplies (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc.).
• May lift and transport PCs, monitors, terminals, and printers for deployment as well as repair.
About Walgreens:
Walgreens is an integrated healthcare, pharmacy, and retail leader with a 170-year heritage of caring for communities. Our purpose is to create more joyful lives through better health. We operate nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers each day. Our pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, we offer a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
Walgreens is an Equal Opportunity Employer, including disability/veterans.
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