IT Support Specialist

10 hours ago


Memphis, Tennessee, United States Barr Brands International, Inc. Full time
Job Description

Job Title: Administrator of IT Devices and Services

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Barr Brands International, Inc.

Key Responsibilities:

• Provide technical support for all IT devices and services, including computer, mobile, and desktop telephony, printer, network, video conferencing, and software usage.

• Resolve service desk requests and respond to reported issues while adhering to policies and guidelines.

• Ensure employee owner satisfaction and productivity regarding IT systems and software.

• Document and communicate resolutions to issues in a timely manner.

• Escalate issues to peers, management, consultants, or vendors as necessary.

Requirements:

• 5 years' experience with strong knowledge of troubleshooting and resolving common IT issues.

• Administration of Microsoft Active Directory to maintain secure access to internal resources.

• Administration of Microsoft Entra ID to maintain secure access to remote resources.

• Administration of Microsoft Intune Endpoint Management to deploy, manage, and secure computers and mobile devices.

• Administration of Microsoft Office 365 applications, including Microsoft Exchange Online, SharePoint, OneDrive, and Teams.

• Ability to work under general direction and interact with employee owners to analyze problems and develop solutions.

Physical Requirements:

• Ability to stand, sit, walk, reach, climb, stoop, talk, hear, and see for extended periods of time.

• Ability to lift between 10-25 lbs.

• Ability to travel overnight occasionally; International travel may be required.

Education:

• Associate degree in management of information systems (or related area) preferred.



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