IT Support Specialist
10 hours ago
Job Title: Administrator of IT Devices and Services
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Barr Brands International, Inc.
Key Responsibilities:
• Provide technical support for all IT devices and services, including computer, mobile, and desktop telephony, printer, network, video conferencing, and software usage.
• Resolve service desk requests and respond to reported issues while adhering to policies and guidelines.
• Ensure employee owner satisfaction and productivity regarding IT systems and software.
• Document and communicate resolutions to issues in a timely manner.
• Escalate issues to peers, management, consultants, or vendors as necessary.
Requirements:
• 5 years' experience with strong knowledge of troubleshooting and resolving common IT issues.
• Administration of Microsoft Active Directory to maintain secure access to internal resources.
• Administration of Microsoft Entra ID to maintain secure access to remote resources.
• Administration of Microsoft Intune Endpoint Management to deploy, manage, and secure computers and mobile devices.
• Administration of Microsoft Office 365 applications, including Microsoft Exchange Online, SharePoint, OneDrive, and Teams.
• Ability to work under general direction and interact with employee owners to analyze problems and develop solutions.
Physical Requirements:
• Ability to stand, sit, walk, reach, climb, stoop, talk, hear, and see for extended periods of time.
• Ability to lift between 10-25 lbs.
• Ability to travel overnight occasionally; International travel may be required.
Education:
• Associate degree in management of information systems (or related area) preferred.
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