IT Support Specialist
4 weeks ago
We are seeking a skilled IT Support Engineer to join our team at Merge IT LLC. As an IT Support Engineer, you will be responsible for providing top-notch technical support to our clients.
Responsibilities:
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Troubleshoot and resolve desktop, mobile, and network connectivity issues.
- Document and report on all work performed on behalf of customers.
- Acquire, stage, and deploy computers, printers, software, and peripherals.
- Maintain accurate inventory and support records.
- Work with service providers to expedite and resolve issues impacting productivity.
- Produce verbal and written status reports with emphasis on high-profile issues.
- Adhere to company and business unit policies and standards.
- Establish and maintain relationships with internal and external partners.
- Exercise discretion as appropriate.
- Proactively monitor, assess, and address support requirements.
- Create system and support documentation as required.
Requirements:
- Well-developed sense of urgency.
- Enthusiasm, resilience, and a positive attitude.
- Maintain a professional appearance.
- Enjoy working on a team and comfortable sharing responsibilities.
- Superior customer service and people skills.
- Must be an exceptional communicator.
- Field experience supporting a variety of technologies and services.
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, mobile, and virtual operating systems.
- Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory.
- Work and complete projects with minimal supervision.
- Attention to detail.
- Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
- Business Casual Dress.
- Reliable transportation.
- Lift, carry, and transport computer equipment.
- Accommodate production schedule requiring flexibility of hours.
Merge IT LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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