Technical Support Specialist II

4 days ago

Memphis, Tennessee, United States RADIANS INC Full time
Job Description

At RADIANS INC, we are seeking a skilled Technical Support Specialist II to join our IT department. This role plays a crucial part in delivering tier-two technical support to end users and shaping the infrastructure strategy.

Key Responsibilities:

  • Maximize system performance by evaluating technical applications and recommending improvements.
  • Test software compatibility with existing infrastructure and ensure smooth integration.
  • Conduct security configurations and manage access permissions for groups or individuals.
  • Assess and recommend technical purchasing options based on gathered data.
  • Collaborate with vendors to evaluate software and ensure compatibility with existing systems.
  • Perform network, software, and security performance tuning.
  • Document updates to hardware, software, and processes.
  • Stay current on industry advancements by attending workshops and reviewing publications.
  • Oversee the setup and maintenance of RF equipment and manage assets across multiple locations.
  • Provide installation, modification, and repair of hardware and software systems.
  • Offer training for new software through various channels (in-person, manuals, videos).
  • Collaborate with users to assess hardware/software needs and assist with orders.
  • Serve as tier-two support, managing escalated tickets and ensuring timely resolution.

Requirements:

  • Proven problem-solving and troubleshooting expertise.
  • Strong infrastructure design, configuration management, and network monitoring skills.
  • Expertise with Microsoft SharePoint administration, site creation, and permission management.
  • Experience with Microsoft Azure, including user administration, resource management, and security controls.
  • Ability to clearly communicate technical information to non-technical staff.
  • Familiarity with software maintenance, testing, and process improvement strategies.
  • Experience in vendor management and purchasing.
  • In-depth knowledge of networking principles, operating systems, and security protocols.
  • Strong customer service focus and ability to prioritize in a fast-paced environment.
  • Collaborative mindset with a hands-on approach to solving technical challenges.

Education and Experience Requirements:

  • Associate's degree or higher in computer science, information systems, or a related field.
  • Minimum 3 years of experience in IT infrastructure support, Level 2 technical support, or related role.
  • Experience working with Microsoft SharePoint, Azure environments and Power Automate (preferred).

Work Hours:

  • Regular business hours: 8:00 AM – 5:00 PM, with on-call rotation every 8 weeks.

Physical Requirements:

  • Ability to lift and carry equipment up to 50 pounds.
  • Must be able to walk moderate distances within and between buildings as required.
  • Ability to stand, walk, and perform repetitive motions for extended periods when necessary.
  • Occasionally required to kneel, crouch, and climb stairs as part of hardware installation or maintenance tasks.

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