Technical Support Specialist

4 weeks ago


Memphis, Tennessee, United States Pandrol USA LP Full time
Job Overview

Pandrol USA LP is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will play a vital role in ensuring the successful integration and optimal utilization of our products.

Main Responsibilities:

  • Technical Support: Provide comprehensive technical support and guidance to our customers, sales teams, and contractors.
  • Product Evaluation: Advise inside and outside sales teams on the technical suitability and availability of existing designs.
  • New Product Development: Identify customer requirements not met by existing systems and contribute design inputs and sketches to the engineering team.
  • Technical Collaboration: Collaborate with customers and engineering teams on development and evaluation of installation equipment and ancillary equipment.

Requirements:

  • Bachelor's degree in Mechanical Engineering or related field.
  • Minimum of 5 years of experience in technical roles, including product support and application engineering.
  • Proficiency in Solidworks for creating complex 3D models and detailed engineering drawings.
  • Thorough knowledge of the company's product range and railway permanent way engineering.

Key Skills:

  • Strong problem-solving abilities and a proactive approach when facing challenges.
  • Detail-oriented, with a high level of accuracy and problem-solving skills.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.


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