Technical Support Specialist
4 weeks ago
Pandrol USA LP is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will play a vital role in ensuring the successful integration and optimal utilization of our products.
Main Responsibilities:
- Technical Support: Provide comprehensive technical support and guidance to our customers, sales teams, and contractors.
- Product Evaluation: Advise inside and outside sales teams on the technical suitability and availability of existing designs.
- New Product Development: Identify customer requirements not met by existing systems and contribute design inputs and sketches to the engineering team.
- Technical Collaboration: Collaborate with customers and engineering teams on development and evaluation of installation equipment and ancillary equipment.
Requirements:
- Bachelor's degree in Mechanical Engineering or related field.
- Minimum of 5 years of experience in technical roles, including product support and application engineering.
- Proficiency in Solidworks for creating complex 3D models and detailed engineering drawings.
- Thorough knowledge of the company's product range and railway permanent way engineering.
Key Skills:
- Strong problem-solving abilities and a proactive approach when facing challenges.
- Detail-oriented, with a high level of accuracy and problem-solving skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
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