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Bilingual Customer Service Representative

1 month ago

Cartersville, Georgia, United States VIMO INC Full time
Job Details

Job Location: Cartersville, GA - Cartersville, GA

Remote Type: Fully Remote

Position Type: Full Time

Salary Range: $15.50 - $17.00 Hourly

Job Category: Customer Service

Job Description

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at GetInsured. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing technical support to our customers.

Key Responsibilities:

  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Requirements:

  • 18 years of age or older
  • Minimum Internet Speed of 35 mb/s
  • Dedicated, private, and secure workspace
  • Personal laptop or desktop computer required for the Training Period
  • Commit to full attendance during the 3-week Training period
  • Complete a background check and health screening
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT Compatible: Mobile Internet Service Providers and Satellite.

What We Offer:

  • Paid Training
  • Full-Time, Seasonal temp-to-permanent roles
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience:

  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

GetInsured is an equal opportunity employer and welcomes applications from diverse candidates.