Customer Service Representative
3 weeks ago
About SFV Services
At SFV Services, we're committed to delivering exceptional customer experiences in the home improvement industry. As a Customer Service Representative, you'll play a vital role in our customer support operations, providing top-notch service to our clients.
Key Responsibilities
- Field inbound customer calls regarding project-related questions and issues for flooring and kitchen cabinet installations
- Provide accurate information about our installation services and products
- Troubleshoot and resolve customer concerns related to ongoing or completed installations
- Document and update customer records based on interactions
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Process order modifications and escalate complaints when necessary
- Communicate and coordinate with colleagues to ensure efficient problem-resolution
Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Proficiency with computers and customer relationship management (CRM) software
- Ability to remain calm and professional when dealing with stressed or upset customers
- Active listening skills and the ability to diffuse tense situations
- Strong time management and multitasking abilities
What We Offer
- A competitive hourly rate of $14-$16
- A dynamic and inclusive work environment
- Opportunities for growth and development
About Us
At SFV Services, we're proud to be an Equal Opportunity Employer, celebrating the unique talents and perspectives each team member brings to the table. We're committed to creating an amazing, diverse team that reflects the communities we serve.
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