IT Support Specialist
1 week ago
This position provides technical support for Windows, MAC, and Linux computers, applications, and related technology, including installation, and testing of systems and peripherals. Responsibilities include diagnosing and resolving unique problems, supporting internal servers, and performing independent analyses and problem-solving. The role requires both independent work and collaboration within a team.
Key Responsibilities- Assist staff with the installation, configuration, and ongoing usability of desktop and laptop computers, peripheral equipment and software within the established standards and guidelines.
- Work with vendor support contacts to resolve technical problems with desktop/laptop computing equipment and software.
- Collaborate with other Help Desk and Systems Engineering staff to identify and resolve issues.
- Recommend and/or perform upgrades on systems to ensure longevity.
- Assist in maintaining LAN/WAN and telecom gear.
- Assign IAM/SSO applications.
- Administer Microsoft 365/Entra/Azure services.
- Manage Privilege Management, Remote Access services, and VPN solutions.
- Use designated applications to maintain hardware and software inventory, ensuring both operating systems and third-party software are up to date.
- Document work via ticketing and other task management as needed.
- Strong knowledge of Microsoft Office (Excel, Word, Outlook, etc.).
- Strong knowledge or PC and Laptop computer hardware and troubleshooting.
- Excellent written and verbal communications.
- Effective time management abilities combined with attention to detail.
- Able to maintain confidential information.
- Understanding of or ability to acquire telecom support skills related to user requirements.
- Knowledge of LAN/WAN networking as it pertains to user support.
- Occasional travel to other Momentum Offices, which may include overnight stays.
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IT Support Specialist
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Quality Assurance Specialist
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Travel Nurse ICU Specialist
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Travel Nurse ICU Specialist
2 days ago
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