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Customer Service Associate
2 months ago
Express Employment Professionals, Irvine is seeking a skilled Customer Service Representative for a leading Global Fortune 500 company in the consumer goods division. This is a long-term, full-time, on-site contract opportunity based in the Irvine, CA area. Starting compensation is $20.00 to $22.00/hour.
Key Responsibilities:
- Provide exceptional customer service support to end users and the company sales team
- Process inbound calls from internal and external customers, addressing their inquiries and concerns
- Conduct research to provide accurate information to customers
- Schedule delivery and service appointments, ensuring timely and efficient service
- Accurately enter data into the company's systems
Requirements:
- Previous customer service experience is preferred, with a background in food service, retail, or call center environments
- Excellent English communication skills, both spoken and written
- A college degree is a plus, but not mandatory
- Self-motivated and able to work independently with minimal supervision
- A professional, positive, and friendly demeanor is essential
- Intermediate proficiency in Word, Excel, and Outlook
