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Field Service Technician

2 months ago

Hayward, California, United States Sonic Full time
Job Title: Field Service Groundhand

A Field Service Groundhand is a crucial member of our team, assisting the Boom Truck Operator in attaching service drops from aerial strand to the customer's building.

Position Type/Expected Hours of Work:

This is a full-time (40 hours per week), non-exempt/hourly position that requires frequent overtime to deliver exceptional customer service.

Travel:

Travel is expected for this position, and a company gas card and vehicle will be provided. Gas cards are to be used only on individually assigned company vehicles.

Supervisory Responsibilities:

Field Service Groundhands do not have any supervisory responsibilities.

Essential Duties and Responsibilities:

  • Comply with all current applicable OSHA regulations and company policies and procedures.
  • Set up ladders according to the Field Service training handbook while adhering to all company safety policies.
  • Establish traffic control zones based on supplied company training.
  • Assist with setting up the boom truck for operation.
  • Maintain a consistent inventory of necessary supplies for daily operation.
  • Ensure personal safety, the safety of team members assigned to work from the vehicle, and the safety of company property used at the work site.
  • Have a proficient understanding of dispatch and workflow software.
  • Receive communication of locations and duties from dispatch software and/or personnel.
  • Responsible for handling company-issued vehicles, tools, and credit cards.
  • Abide by all safety procedures and report accidents/injuries to the supervisor immediately.
  • Maintain correct insurance paperwork and vehicle records on person or in vehicle.
  • Maintain an active California state driver's license.
  • Maintain a clean driving record as defined by the current Sonic fleet insurance underwriter.
  • Able to lift and carry 75lbs.
  • Communicate professionally and effectively with all Sonic workgroups, customers, and members of the public.
  • Ensure all scheduled visits are completed by the end of the day.
  • Willingness to work overtime.

Competency:

To perform this job successfully, an individual should demonstrate the following competencies:

  • Responsibility: Acts independently in the field within reason; knows when to consult for assistance; takes responsibility for vehicles, tools, and credit cards.
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional situations.
  • Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets customer expectations.
  • Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new approaches.
  • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Ethics: Treats people with respect; keeps commitments; inspires trust; works with integrity and ethically; upholds organizational values.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

  • Language Skills: Ability to read and write.
  • Physical Ability: Ability to drive, use tools, climb ladders, stand for extended periods, and crawl under buildings.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to handle heights.
  • Computer Skills: Ability to type and use a computer.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily driving is expected.

The Field Service department spends time in a vehicle, outside or inside Sonic customers' businesses or residents.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and stand; talk or hear; reach with hands and arms; key/type. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; climb stairs; balance; stoop, kneel, crouch, or crawl. The employee must lift and move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to drive a vehicle.

Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status, or any other basis protected by federal, state, or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.